crisis communication

Core to our PR approach is how we handle the bad and the ugly, as well as the good.

Brands and businesses build trust incrementally and can lose it overnight. When a crisis emerges, the media, your audiences and customers will expect you to communicate.

The Eden approach to crisis communications is grounded in honesty and transparency. We advise our clients based on facts and insight.

Effective diffusion of a crisis on a public stage is crucial to brand survival and in our online world, we’re consulted more and more by brands and businesses which have been exposed to criticism that fast develops into crisis.

We protect our clients’ integrity and reputations fiercely, because the phrase ‘yesterday’s chip paper’ doesn’t apply anymore when news lives online.

eden’s crisis communications service:

  • Confidential briefing and fact gathering
  • PR consultation
  • Public relations-driven advice
  • Drafting holding statements
  • Journalist liaison
  • Press office function
  • Issuing statements to media
  • Hostile call and email handling
  • Regular updates to client
  • Hourly news monitoring
  • Media training
  • Social media monitoring
  • Social media statement
  • Social media community engagement
  • Content and copy for wider comms channels
  • Website content

other services

Public Relations

Perceptions drive decisions. Our PR approach is the perfect combination of brand promotion and protection.

Social Media

Cut through the noise with our tried and tested, disruptive and engagement-driven social media strategy and delivery.


Our in-house podcasting studio, broadcast-trained production team and podcast marketing pros are ready to create crisp, addictive audio for your audiences.

More reputation services

We'll train you for the cameras, we'll write awards that win trophies and we'll manage the not-so-welcome news days.